Broadband differentiates itself from all other telecom providers with the service we deliver to our customers. Broadband provides both administrative and technical support to its clients.
Technical support is 24 hours a day, 7 days a week, 365 days per year.
Our clients are some of the world's highest volume users; including some of the world's largest call centers to vast data centers. Broadband employs the industry's most experienced and capable technicians to ensure our clients have the support they need, when they need it.
Administrative support is both proactive and reactive in nature.
Our proactive support begins with a first invoice call. The first invoice call gives Broadband service representatives the opportunity to walk our new clients through their initial invoice, demonstrating to them where all price and billing commitments have come to fruition as promised. Quarterly reviews follow, when Broadband service representatives make certain our clients' programs remain industry competitive. When was the last time your telecom provider called you to keep your plan industry competitive? This type of proactive support is unheralded in the telecommunications industry.
Broadband also provides reactive support for its clients, where a live service representative is always available to answer your questions and support your needs. You will never have to endure an automated menu when calling Broadband.
The customer service Broadband Dynamics provides to clients is our primary point of differentiation from all other telecom service providers!
Broadband's significant investment in providing unparalleled levels of care to its customers has resulted in retention rates of 98.5% annualized and has been a primary contributor to the explosive growth of our company.